We are not always able to get to the phone if we are in the production room, so email or text message is our preferred method of communication! You may use the contact form on the home page of our website or email us directly at eclondonderry@gmail.com.

No worries! You’re welcome to email or call us to get your order started. We also have an after-hours pick-up and drop-off spot that is open 24/7. Ask us for directions!

We aim to send out quotes within 24 hours of receiving your request. This is extended up to 48 hours during our busiest times of the year (March through June, September through December).

Our average turnaround time is about 10 business days.

Yes! Our office is located in Londonderry Professional Park at 80 Nashua Road in Londonderry, NH. We are on the lower level of Building C. We take walk-ins during our regular business hours. Please contact us to schedule an appointment if you would like to stop in on a weekday outside of our regular hours.

Embroidery: We don’t have one! We do one-offs and single custom pieces often, so don’t hesitate to contact us if you have a small job with only a few pieces.

Screen Printing: Our minimum order quantity for screen printing is generally 12 pieces. We are able to accommodate smaller orders in some cases, although quantities less than 12 tend to be pricier.

Absolutely! As long as all of the apparel you choose is getting the same design in the same locations, you can include as many different garment types as you like!

In most cases, yes! We reserve the right to refuse an item if it’s likely the item will be damaged by the embroidery or screen printing process. While we do our best to minimize mechanical errors, mistakes do happen. We are not obligated to replace your garment if an error does occur. All garments that are purchased through us are replaced at no additional charge to you. We do not accept previously worn or dirty garments.

We accept rush orders on a case-by-case basis. The fee for a rush order is largely dependent on the time of year and how many orders are in the queue before yours. Paying a rush fee bumps you to the front of the line. We do our best to accommodate whenever humanly possible!

Embroidery: Our pricing for embroidery is based on the number of stitches in your design, how numerous locations we are embroidering on each garment, and the number of total pieces being embroidered. 

Screen Printing: Screen printing pricing is based on the number of colors in your design, how many locations are getting screened, and the number of total pieces being screened.

Our turnaround time tends to be a bit faster if you already have your logo or design in vector format (.ai, .pdf, .eps). If you don’t have anything like this, don’t worry! We can work off of most other file types.