FAQs

FAQs

Embroidery Creations of Londonderry

Have a screen printing or embroidery-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • What are the benefits of heat-applied graphics?

    Heat-applied graphics offer extensive customization options, allowing for the creation of unique designs tailored to individual preferences. This versatility is particularly appealing for clothing designers and businesses looking to make a statement with personalized apparel.


    When applied correctly, heat-applied graphics can withstand regular washing and wear, maintaining their vibrant colors and sharp details over time. This durability makes them suitable for items that require longevity, such as team jerseys or promotional merchandise.


    Compared to other decoration methods like screen printing, heat-applied graphics can be more economical, especially for small production runs or one-off pieces. This affordability is advantageous for small businesses and creators of custom t shirts.

  • What is the best way to get in contact with you?

    We aren't always able to get to the phone if we are in the production room, so email or text message is our preferred method of communication! You may use the contact form on the home page of our website or email us directly at eclondonderry@gmail.com. Reach out to Embroidery Creations of Londonderry today to get started with quality custom t shirts!

  • What if I’m not able to make it to the office during your regular business hours?

    No worries! You’re welcome to email or call us to start your order for custom t shirts and other apparel. We also have an after-hours pick-up and drop-off spot that is open 24/7. Ask us for directions! According to Zippia, there are more than 14,000 screen printers in the United States, but not all of them can promise the level of convenience we offer.

  • How long does it take to get a quote, and what is your turnaround time?

    Embroidery Creations of Londonderry aims to send out quotes within 24 hours of receiving your request. This is extended up to 48 hours during our busiest times of the year (March through June, and September through December).


    Whether you need custom t shirts or embroidered apparel, our average turnaround time is about 10 business days.

  • Do you have an office location?

    Yes! Our office is located in Londonderry Professional Park at 80 Nashua Road in Londonderry, NH. We're on the lower level of Building C. We take walk-ins during our regular business hours. Please contact us to schedule an appointment if you would like to stop in on a weekday outside of our regular hours. Get ready to learn what makes us the first choice for local custom t shirts!

  • What is your quantity minimum?

    Embroidery: We don’t have one! We do one-offs and single custom pieces often, so don’t hesitate to contact us if you have a small job with only a few pieces.



    Screen Printing: Our minimum order quantity for screen printing is generally 12 pieces. We are able to accommodate smaller orders in some cases, although quantities less than 12 tend to be pricier. 


    Reach out to Embroidery Creations of Londonderry to learn more about our services and what makes us preferred for local custom t shirts!

  • Can I mix and match apparel?

    Absolutely! As long as all of the apparel you choose has the same design in the same locations, you can include as many different garment types as you like, including custom t shirts!

  • Do you take customer-provided items?

    In most cases, yes! We reserve the right to refuse an item if it’s likely the item will be damaged by the embroidery or screen printing process. While we do our best to minimize mechanical errors when making embroidered apparel or custom t shirts, mistakes do happen. We aren't obligated to replace your garment if an error does occur. All garments that are purchased through us are replaced at no additional charge to you. We don't accept previously worn or dirty garments.

  • Do you do rush orders?

    Embroidery Creations of Londonderry accepts rush orders on a case-by-case basis. The fee for a rush order of embroidered apparel or custom t shirts is largely dependent on the time of year and how many orders are in the queue before yours. Paying a rush fee bumps you to the front of the line. We do our best to accommodate whenever humanly possible!

  • What is your pricing system?

    Embroidery: Our pricing for embroidery is based on the number of stitches in your design, how numerous locations we are embroidering on each garment, and the number of total pieces being embroidered. 


    Screen Printing: When you come to us for screen printed custom t shirts, pricing is based on the number of colors in your design, how many locations are getting screened, and the number of total pieces being screened.

  • What do I need to provide for artwork to get my order started?

    Our turnaround time tends to be a bit faster if you already have your logo or design in vector format (.ai, .pdf, .eps). If you don’t have anything like this, don’t worry! We can work off of most other file types.

Share by: